Arrived at your destination but are unable to end your trip in the app ?
You are in a physical station, we invite you first to check that all bikes are connected to each other from the terminal. You can then follow the instructions described in the dedicated article of our FAQ: I can't end my trip. If this still does not work, and our customer service is not available, you have the option of requesting the end of your trip.
To do this, click on the "❔" icon at the top of your screen, then on "REQUEST THE END OF MY TRIP". Complete the request form by confirming the following:
➡️ You cannot finish your trip, despite several attempts
➡️ You parked the bike at an authorized location
➡️ You have read the end of emergency trip conditions listed in this article and accept them
Once the form has been completed and the photo of the bike has been sent, we will get back to you as soon as possible, and will proceed to regularization of your trip.
💰Note: Your trip will only be billed after your request has been studied by customer service within 24 hours. Customer service reserves the right to apply a penalty if the conditions for the end of the emergency trip are not respected.