You are unable to end your trip ? We invite you to carry out the following operations depending on the encountered problem:
- The message displayed on the app tells you it cannot connect by Bluetooth to the bike or loads indefinitely?
Close the app, deactivate Bluetooth and mobile data and then reactivate it (you can also restart your phone). Then relaunch the app and try to connect again
- 🗺 The app tells you that you need to reach the closest station?
You are currently in a prohibited area, it is not allowed to end your trip there. Please follow the route displayed by the app to return to an authorized zone and drop off your bike.
- 🧲 The app does not detect that your bike is parked at the station?
Make sure that the bike is well attached by its two magnets. Turn the handlebars about 30 ° to the right to facilitate the insertion of your Zoov, it should then emit a double "beep" sound.
All bikes must be linked to each other from the terminal.
- 📍 The app locates you in the wrong place on the map?
The app may locate you in a prohibited area / station area when you are not actually there, or it may locate you far from the station while you are nearby. It is possible that your geolocation is not correct.
We invite you to consult the dedicated article "Geolocation issues"
❓If the problem persists, do not hesitate to contact us via our Live Chat by clicking on the "❔" icon at the top of the app's home page or by joining our telephone support on +33 9 74 99 02 66. If the support is closed, follow the instructions in this article to force the end of your trip.