During your trip, the GPS position reported by your smartphone in the app is inaccurate ? We invite you to follow these steps in order to solve the problem:
➡️ Open the Google Maps app (or a similar one).
Is the GPS position correct? If so, come back to your Zoov app to update your location.
If not:
➡️ Deactivate your GPS location in your smartphone settings, then reactivate it.
If the problem persists you can restart your smartphone.
For Android users:
Be aware that the power saving mode can have negative consequences on the frequency of feedback of location information. You can deactivate this option to ensure the proper functioning of the application.
❓ If this article did not solve your problem, please contact support as soon as possible via our Live Chat by clicking on the "❔" icon at the top of the home page or by calling us on +33 9 74 99 02 66. If the support is closed, follow the instructions in this article to force the end of your ride.